Privacy Policy
Last updated: January 2026
1. Introduction
Kitzel Tours Portugal ('we', 'us', 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the site includes: (a) Personal Data: Name, email address, phone number, address, and payment information provided when making a booking. (b) Device Information: Browser type, IP address, and pages visited. (c) Cookies and Tracking: We use cookies to enhance your experience and track user behavior.
3. Use of Your Information
Having accurate information about you permits us to provide you the best possible service. Specifically, we may use information collected about you via the site to: Process your bookings; Send promotional communications; Monitor website usage; Improve our website and services; Prevent fraudulent transactions.
4. Google Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. We do not combine the information collected through Google Analytics with personally identifiable information. For more information about Google Analytics, please visit: www.google.com/analytics/terms
5. Disclosure of Your Information
We may disclose your information when required by law or in good faith belief that such disclosure is necessary to: Comply with legal obligations; Protect and defend our rights; Prevent or investigate possible wrongdoing in connection with the service; Protect the personal safety of users.
6. Cookie Policy
A cookie is a small file placed on your computer's hard drive. We use cookies to: (a) Remember your preferences; (b) Analyze site traffic; (c) Personalize content; (d) Improve user experience. You may decline cookies through your browser settings, but this may limit your ability to use certain features of the website.
7. Security of Your Information
We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy. Booking information is retained for legal compliance and dispute resolution. You may request deletion of your data subject to legal retention requirements.
9. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, or delete your information. To exercise these rights, please contact us at the email address provided below.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: info@kitzeltours.com
Phone: +351 914 629 008
Address: Lisbon, Portugal
